Securus Technologies is among the top prison technology company located in Dallas in Texas. The company was founded in 1986 and has a number of offices across the country such as Atlanta, Texas, Allen, Carrolton, and others. The company currently has contracts with a large number of correctional facilities across the US and Canada. Over the years, Securus Technologies has invested millions in advanced technologies and acquired many patents through their intensive research for newer and better products.
In recent years, Securus Technology has entered more modern industries, the top being the electronic monitoring services. The company has recently acquired two companies that offer GPS-linked ankle bracelets that are used for monitoring prisoners. The two companies are Satellite Tracking of People (STOP) and General Security Services Corporation (GSSC). The electronic monitoring service brings about annual revenue of $300 million to the company. They are constantly working towards making them more secure. With more correctional facilities cutting down on their cost, the number of people required to wear bracelets will likely increase.
There have been many instances when their clients have been open about the benefits that they have discussed. I read through one of their press releases and came across many different comments about their services. What struck me was about one person who worked at a prison facility. He heard inmate talk to one of his siblings along with their mother. The inmate was telling the younger brother exactly what to say in front of the judge about a shooting he was involved in. This helped them find the truth behind the case and solve it with ease. This is just one of the comments that I read in the press release. There were numerous others that all talked about the different incidents where the services of the Securus Technologies have helped them solve crimes.
Securus Technologies is a market leader in the field of prison communication technology and has served millions of customers over the years. The primary aim of the company is to help bridge the gap between the inmates and their families. One of the main reasons why most of the crimes occur inside the prisons is because of the psychological stress that the prisoners go through due to isolation from friends and family. The prison communication technology helps the inmates to stay in close touch with their friends and relatives, which is a blessing for most of the prisoners who wants to stay updated with what is going on in the lives of their families outside.
Securus Technologies continues to update its products and services from time to time and launches on average one new product every week, which is a remarkable achievement. The company reaches out to over 1,200,000 inmates throughout the United States. Securus Technologies continues to innovate and develop the prison communication and criminal justice technology and has 600 patents registered under their name. It goes on to show the commitment of the company towards developing highly innovative and useful products that transform lives of the prisoners.
The company has high confidence in the services it provides and in a recently published press release by the firm; it has published many of the letters and comments by its current and past users. In these observations, the customers have praised Securus Technologies for its services, which help the law enforcement officers to catch the culprits and convict them quickly, while it also helps the inmates to stay in touch with their friends and relatives. I have used the services of the company during my short time in jail, and it helped me tremendously not to feel isolated and got me strength to move on.
Securus Technologies has safety on their minds, and they are showing the public this. They are publishing letters from their clients and customers showing the public what they are doing in efforts to make the country and the world a safer place to work and live in.
They are also having the people come to their company in Dallas, TX for a presentation that will show them just what they do. The people will have a chance to see the latest technologies that they are working on at any given time. The company creates new technology for the public safety field on a weekly basis. This will give the people the ability to see how important the work is, and they can learn a lot about the company and why it does what it does.
The company has a dedicated staff that is experienced at what they do. They are making strides for their goal, which is to make the world a safer place for everyone. Every week, the company works on new technologies that can help with the inmate population and the public as a whole. These technologies are utilized on a regular basis to create a calm that will enhance the safety of the people. The future is looking good for this company, as they continue to make great strides in their efforts to combat crime in both the civil and criminal sectors of justice.
There are two companies fighting over government contracts to provide telecommunication services to prisons and jails across the country. These companies exist in every state and have millions of prisoners under their umbrella. But one of these companies is obviously unethical and the other is the exact opposite.
Global Tel*Link is the giant. They pull in over $500 million per year by fixing high prices for prisoners to call their families and loved ones. They have garnered a lot of press recently because of their unethical dealings with their inmates. They have been accused of fraud, price gouging, intentionally terrible customer service, and circumventing regulations. The company’s terrible service can cost families over $300 per week.
The other company, Securus Technologies, has an A+ rating from the Better Business Bureau. They’ve also gone out of their way to be accredited by the BBB. This company runs the largest customer service call center in the industry that is capable of fielding over 2 million calls per month with a first call resolution rate of 99.9%. They offer their inmates video chat services, easy to use payment portals, and an easy to use website for the prisoner’s family and friends at home.
But Global Tel*Link’s lack of ethics extends outside of prisons. They are currently suing Securus for patent infringement concerning voice over Internet protocols. But the lawsuit is just a way to squeeze money out of its competition. Legal fees are expensive and patent lawsuits drag on for years. And it seems Global Tel*Link is just pursuing the lawsuit in order to damage its competition. After the judge shot down 25 of the 27 claims in the lawsuit, Global Tel*Link issued a positive press release. Securus fired back, issuing a correction press release for the whole world to see.